Q1: Minimum order quantity?
A: Usually, our MOQ is 1 piece, but if customized brand, we have quantity requirement in different items. We welcome new customer place a trial order to test the products quality and the sales in their markets.
Q2: Delivery Day?
A: It depends on order item and quantity, usually our delivery day is 3 to 20days after received deposit.
Q3: If the voltage and plug of your product will come with my standard?
A: We will confirm voltage and plug with customer before production, and we will produce machines as the customer's requests.
Q4: If your company can custom product as my required and put my logo on?
A:Yes, all of our product are designed and customized as required including color, print, pattern and logo.
Q5: If your company will send engineer to my country for technical problems?
A: With many years manufacturing and exporting experiences,we have gained rich experience for malfunction of machines.We can put an end to these malfunction.If there is any problem,our technicians will give you a solution in details,insert related instruction photos and videos,make you clearly! And we will keep on communicate with our customers to see how to do is the best for customers.
Q6: Lifetime of your product?
A: It's according to the maintenance of product, generally speaking it's about 3-5 years.
Q7: How about malfunction?
A: Our technician will make a professional solution with picture or video for customer, which shows how to operate step by step. If the spare part breaks we will replace it for customer with kind of charge or without charge.
Q8: Different coins from different countries can be acceptable to coin selector?
A: Different coins from different countries can be accepted by coin selector. Also we can install a note recognize devise into the machine (as usually comes with the coin one).